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2 hour wait for a 12 month old

Story from nhs.uk

"2 hour wait for a 12 month old"

I visited the walk-in-centre this morning with my 12 month old daughter. She has had a high temp, lethargic, not eating and very upset so I thought it best to get her seen. Waiting time on the notice board stated ‘1 hour’, however we were left to wait 2 hours. I ended up having to cancel the appointment as my daughter was very distressed and received no apology. I then got back to my car to find a parking fine as I had gone over the hour. Surely a 12 month old who is unwell should have some sort of priority?

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Responses

Response from Complaints, PALS & Compliments Officer, North West Boroughs Healthcare NHS Foundation Trust 5 years ago
North West Boroughs Healthcare NHS Foundation Trust

Submitted on 21/11/2018 at 08:50
Published on Care Opinion at 12:22

Dear Sir/Madam

Thank you for the taking the time to post your comments.

My name is Steven Bailey and I work within the Complaints Team for the Trust.

I was very sorry to hear of your experiences and I would like to offer my apologies.

I would like to assure you that this is not the level of service we expect as a Trust.

Your comments will be passed onto the team and I would welcome the opportunity to speak with you so that I can help to resolve your concerns.

My contact details are:

Number: 01925 664450

E-mail: complaints@NWBH.nhs.uk

My hours of work this week: 9.00 am – 5.00 pm

Once again I would like to thank you for taking the time to tell us about your experience. We sincerely value your feedback as this will help us to improve our services for other people in the future.

Kind regards

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