This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"8 hours and I went home"

About: Queen's Hospital / Accident & emergency

Took my son there on Friday by 16:35 we we’re booked in . Waited 2 hours to see paediatrician. Told us my son needed to be seen by a specialist adolescent doctor as he said in school he want to commit suicide because they did not wanted him to put a badge on .22:30 after asking 3 times when someone was gone come the adolescent dokter came 30 minutes she was chatting to my son after that she said I have to call my collage to speak to him to see wat we gone do . So at that point my son was exhausted and we wanted to go home so I told the nurse in charge of someone is not coming after 30 minutes I was gone take my son home . 12am I said to the nurse when she is gone come . She did not know so I told her I’m gone take my son home . She said if u do that the police can come and get him . So I said I’m going home if anyone wanna come to my house they can do so . It’s ridiculous nearly 8 hours waiting with a 8 year old in a&e.getting him more upset by just sitting there and nothing to do . No gd service at all . It’s now Sunday and I still did not see any social services or police . This proves my point that kids say things they don’t mean. I’m gone make appointment with dokter and defenatly have a word in school tomorrow

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Queen's Hospital 5 years ago
Queen's Hospital
Submitted on 26/11/2018 at 18:08
Published on nhs.uk at 19:06


Thank you for your feedback, I am really sorry to hear the concerns that you have raised regarding the length of time you and your son waited in our Emergency Department to see a Mental Health Worker. Please accept my apologies for this. If you would like to discuss this further, then you can speak to our PALS Team, their contact telephone number is 01708 435 454 or they can be contacted by email pals@bhrhospitals.nhs.uk. Once again thank you for taking the time to provide us with your feedback.

Kind Regards

Bev Thomas

Interim Divisional Nurse – ED, Acute Assessment Units, ERU & Ambulatory Care

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k