"Long wait and poor execution of remedy"

Brought our 3 year old daughter in as she'd split her forehead open in an accident at Nursery, the split was 15mm long and about 4mm wide.

After a 2 hour wait, where there were very few people in front of us and progress seemed to be one person being called every 20 mins, we were seen.

The nurse decided to put on shortened (cut down with scissors) stick-on paper stitch-like strips (butterfly stitches). They are to be left alone for 5 days and not get wet. Who in their right mind thinks a 3 year old won't touch those strips over 5 days? I expected the split to be glued, then perhaps a few butterfly stitches over the top and a plaster over the top.

The butterfly stitches didn't last overnight, despite not being picked - They burst open through sleep, and the pillow was covered in blood. The NHS's own advice website states that butterfly stitches are not suitable for use on the face.

It was made clear to us on multiple occasions that any further treatment would have to be done at Cramlington Hospital. Seems that Urgent care treatment at Rake Lane is now a buck-passing exercise to Cramlington to get the job done properly..

Waiting at Cramlington now.