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"For peace of mind..."

About: Marie Stopes International Essex Centre

Writing this to give anyone peace of mind who needs it. Honestly my anxiety leading up to my surgical termination was a lot!

I have to say that my experience was a positive one and if I had known I would not have been as worried.

The consultation put me at ease straight away. The lady was lovely and I think these things shouldn’t be underestimated in these situations. I called a private clinic the same day as thought it might be better but the response was cold and I thought no way so called MS and what a pleasant surprise.

To give a balanced review there were only a couple of down sides one being on the day of my procedure the systems were down so it couldn’t go ahead. I know the things can happen but it would have been good to have a call rather then wait for us to get there. Also on the rearranged day the first person to see me told me that if I opted for general anaesthetic instead of sedation it would take 1.5-2hours recovery. I explained at my consultation that I was told it wasn’t that much different but they said this was wrong. I did feel a bit of pressure that I didn’t need to as I stuck to my decision of GA and glad I did. The recovery was not as advised and my consultation had given me the correct info.

Other then that....I went up on time and was swiftly taken into a room to change. Again the lady there was lovely and really reassured me which made such a difference. When I went into the room I was introduced to the people in there and did feel very comfortable considering. Before I knew it I was asleep and woken up in recovery in a chair about 20 minutes later. I don’t remember how I got in the chair but the girl next to me told me she saw me get into the chair myself! She also didn’t remember.

I felt surprisingly ok. Was given pain tablets, tea and biscuits and my clothing and bag was brought to me which was good. I messaged my partner to say I was awake and his reply was “what do you mean awake, when are you going in” it was that fast.

I got dressed, blood pressure taken, advice given and left feeling fine within about an hour.

Everyone in the recovery area was also lovely and helpful which makes the difference!

I did start bleeding heavily a few days later so called up and a nurse called me back within about half an hour-again great to have the reassurance.

I would recommend Buckhurst Hill for sure. If I had known how smoothly it would go and how reassured I would feel I would not have been so anxious at all!

As above a couple of things could have made the experience even better but tbh it’s mainly constructive feedback more then anything.

I really appreciated the warmth and reassurance of all the staff-from reception to discharge and all in between :)

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Responses

Response from Marie Stopes International Essex Centre 5 years ago
Marie Stopes International Essex Centre
Submitted on 26/11/2018 at 09:33
Published on nhs.uk at 10:05


Thank you for taking the time to give such a lovely feedback. I will forward to the manager and team in the clinic. It’s good for team morale to know that their hard work is appreciated. At MSI we take pride in providing all clients with the highest quality of service and care.

I am sure your comments will be most helpful to others who might find themselves in the same situation. We wish you all the very best from Marie Stopes UK.

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