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A great experience.

Story from nhs.uk

"A great experience."

About: Wythenshawe Hospital / Plastic surgery

I was admitted to the Plastics department on the 8th November 2018. This was after 3 pointless visits to my local hospital at Tameside, who referred me to your hospital.

From the first minute I was treated with respect and urgency. The first person I met immediately found me a bed and arranged for a doctor to examine me.

I had the operation the day after and everything went well. I am 63 and this was my first time in hospital.

I was on Ward F1. Every nurse I met was brilliant, they made me feel welcome and were friendly and efficient. Two in particular never stopped working and nothing was too much trouble. The three people I shared with had major injuries, a lot worse than mine, but we all supported each other and have fo7nd friends for life.

I have been back to thank the staff and am undergoing Physio. The staff there have been great.

What could have been a stressful time for me turned into a really nice experience and that is all down to the staff you employ.

Thanks again,

Tony Collins.

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Responses

Response from Wythenshawe Hospital 5 years ago
Wythenshawe Hospital

Submitted on 22/11/2018 at 15:33
Published on nhs.uk at 16:06

Thank you for your kind comments posted on the NHS website regarding the care and treatment you received from the Plastics team, Ward F1 and the Physiotherapy Team at Wythenshawe Hospital. It was very kind of you to take the time to write and compliment the staff as it is lovely to receive positive feedback which reflects their hard work and dedication. We are pleased to note that you felt you were seen to in a timely manner and feel the nursing staff made you feel welcome, and were friendly and efficient whilst you were on Ward FI. We are also pleased to receive your feedback about the Physiotherapy service who have been assisting with your recovery and that overall your experience was very positive, avoiding what could have been a very stressful time for you. We can assure you that your kind comments have been forwarded to the Heads of Nursing for the relevant departments so that they can be shared with the wider teams who provided the care to you. We wish you well with your continued recovery.

The Patient Experience Team

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