"Lovely hospital and service but clearly..."

I had the option to chose coming to springfiled over other nhs hospitals and clinics nearer home but as the wait time was less , I chose Springfield .

Every area was immaculately clean and I felt I was treated really well and was informed of every detail of my surgery .

Every shift ,the nurse looking after me came and introduced themselves ,as did physio, doctors and pharmacy .

I felt very at ease having one nurse looking after me ,as it was nice to see a familiar face .

The way the nurse accompanies you to and from theatre is really nice and I did not feel at all nervous .

The room was very spacious and clean but the light controls and the safety boxes did not work for the whole of my stay . (Room 38)

The food menu was nice and varied , at first I thought it was only a choice of sandwiches , jacket potatoes or omelettes for lunch and dinner , until I noticed the specials of the day . The catering staff were friendly and always asked where I would like to eat and moved the table for me .

The food was lovely and nice size portions . There wasn't a Morning tea trolley as such but I didn't realise you could ring and asked for a cuppa whenever you wanted .

The patience and kindness of the Nursing team is outstanding !

However I was very aware of how overworked and short staffed they are !

I was surprised by this in a private hospital !

On the day of my operation there was only one porter and the anaesthetist and the theatre staff were not happy that they had to wait for my nurse and a porter to bring me to theatre for 40 mins after they had called for me !

The poor nurse was rushed off her feet with other patients !

The after care again was outstanding and nothing was too much trouble .i especially felt at ease that my dignity , after an intimate operation ,was respected so well .

One evening my caterer was quite full and the nurse in charge of me , said she would come back to change it but she did not come back , again due to being overworked .

After another hour I was becoming uncomfortable and asked another passing nurse about it ! She said the night staff would be along soon , but I still was waiting for another hour or more , by which time it was very full and I was in discomfort !

The nurse assigned to be was so apologetic when she saw it and said she was aware it was full but could not get to me as she was dealing with other patients , she wasn't happy about this situation .

On discharge , again the staff were over worked and I was discharged without any paperwork or guidance on what I can and cannot do , again the nurse was apologetic and said can isend it to you in the post .

Overall my experience was very good .

I Cannot fault any of the staff ! but they're clearly overworked and understaffed and I do not know how mistakes are not being made and how they keep so patient and lovely