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"Fantastic care"

About: Royal Stoke University Hospital / Maternity care

Excellent facilities. As I had a very long labour, I met many staff, all of whom were highly professional, caring and kind. Although I eventually had to have an assisted delivery, communication at all points was excellent and I had confidence all decisions were in my interest. The only thing that could have been improved was catering for vegetarians - not enough vegetarian food sent up on trolley meaning many times no veggie food left apart from baked potato. Also, hot meal unavailable at 7pm after long labour although the week after cpuld order one at after 8pm from out of hours memu when admitted to children's ward.

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Responses

Response from Royal Stoke University Hospital 5 years ago
Royal Stoke University Hospital
Submitted on 19/11/2018 at 09:29
Published on nhs.uk at 10:06


Thank you for taking the time to comment on your care at our hospital. I will ensure I share your feedback with the teams who looked after you, and with the Matron who oversees the catering.

I do hope you've settled in to a routine with your new baby and have not had too many sleepless nights.

With best wishes

Rebecca Pilling, Quality Improvement Facilitator: Patient Experience.

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