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"Bad experience with the doctor"

About: Acocks Green Medical Centre

The receptionists are absolutely amazing, each time i call they are always attentive and reassuring and always go above and beyond to ensure that they help me.

However, i have had an unpleasant experience with my doctor i find him very insensitive. The few times i have been seen by him he always seems to undermine what i am dealing with. I suffer from anxiety and it is very difficult having to deal with him telling me to "go grab a milkshake at maccies" after i told him i had no appetite and hadn't eaten in days as a result of my anxiety. After that he told me he "wished he had my problems" as he suggested he was struggling with his weight. I was left feeling really bad- how can i possibly go to my Dr. with a problem thats stopping me from eating for days and he tells me to go grab a mcdonalds?? He did not provide me with a short term solution for the loss of appetite, he told me to go for counselling. However, the waiting time for counselling through the NHS is about 6 weeks, so between now and 6 weeks time what is the solution for my loss of appetite? he did not at all give me any suggestions.

Whether he may class is as a sense of humour or what, i find it very insensitive. Mental health conditions should be given the same care and support as other health issues and this experience left me feeling even worse then before i entered his office.

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Responses

Response from Acocks Green Medical Centre 5 years ago
Acocks Green Medical Centre
Submitted on 25/01/2019 at 16:59
Published on nhs.uk at 18:06


Thank you for your comments and feedback, we agree that our reception team work incredibly hard and actively go above and beyond to assist our patients. I am aware that you have made direct contact with the practice with regards to your experience and that these have been dealt with by the Practice Manager. I am pleased that we have managed to provide a response with regards to your concerns raised and we look forward to future positive experiences.

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