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Care Opinion

FIRST CLASS ALL THE WAY

Story from nhs.uk

"FIRST CLASS ALL THE WAY"

About: Norfolk & Norwich University Hospital / Trauma and Orthopaedics

As a day case I wondered if I would be on a conveyor belt, ananymous and rushed out, but in reality I had first class treatment all the way,from the post op cup of tea and toast, my HCA, nurses, anaesthetic staff to the operating surgeon, who definitely included me in making decisions right up to morning of the op.

Friendly, professional and reassuring, I felt very safe with the checks, and pain has been completely controlled as of 10 hours post op.

A warmer blanket post op would have completed my comfort.

Thank you to everyone involved. You are an amazing team.

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Responses

Response from Sarah Eastwood, PALS Manager, Norfolk and Norwich University Hospitals NHS Foundation Trust 5 years ago
Sarah Eastwood
PALS Manager,
Norfolk and Norwich University Hospitals NHS Foundation Trust

Submitted on 03/12/2018 at 14:51
Published on Care Opinion at 15:24

Dear Patient

Thank you for your kind comments about your recent admission to hospital. I am pleased to read you had first class care and staff were friendly, professional and reassuring. I will share this with the staff involved in your care as well as senior staff in the hospital.

Thank you for taking the time to write with your thanks and praise.

With kind regards

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