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Sentinel Dermatology feedback

Posted By Rifles15

"Sentinel Dermatology feedback"

About: Sentinel Healthcare Southwest Community Interest Company / Dermatology (skin)

(as the patient),

The receptionist was extremely help and advises of a 30 mins a delay. Although I have rated this as poor, these things happen. I would want the time given to me during an appointment if I needed it.

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Responses

Response from Operational Support Manager, Sentinel Treatment Services, Sentinel Healthcare 12 years ago
Sentinel Healthcare

Submitted on 17/02/2012 at 12:30
Published on Care Opinion at 14:11

Dear Rifles15

Thank you for taking the time to complete our questionnaire and leave your comments relating to our Dermatology clinic.

I apologise for the delay you exeperinced during your appointment with us. We do hope and aim to see all of our patients as close to their appointment time as possible, it is rare that the clinic is delayed by this length of time. As I hope you experienced, our Dermatology clinicians are very caring and will take time to talk through each patients condition, on occassions when a patient presents with a more severe condition this may take slightly longer than the allocated time.

I thank you for being understanding and am pleased to hear you found the receptionist helpful.

Thank you again for your comments.

Best wishes

Emma Jones

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