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"A&E treatment following car accident 9 Nov 18"

About: Pinderfields General Hospital / Accident and emergency

I arrived at A&E after a 25+ minute ambulance ride having been injured in a major car accident and there were patients everywhere and a priority system in place primarily for those needing resuscitation. I was moved from one area to another on my trolley to eventually being moved into a single room after about 2 hours and I was not provided any information on potentially when I was going to have my CT scan or x-ray, just the usual hourly observations. Unfortunately there were no details of my injuries clearly provided near the trolley or on the back wall of the cubicle I was in consequently at least 5 times staff ended up holding or grabbing my right forearm and wrist which had been injured in the car accident and causing additional pain. Considering I provided the details of my injuries to the ambulance crew who would I am sure have passed it over to A&E staff before they left I am at a loss why these details were not clearly shown above or near the trolley I was lying on to ensure no further distress injury was incurred by staff.

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Responses

Response from Pinderfields General Hospital 5 years ago
Pinderfields General Hospital
Submitted on 19/11/2018 at 12:28
Published on nhs.uk at 13:06


Thank you for taking the time to post your comments and I am really sorry to hear you had been involved in a car accident.

I hope you are recovering well.

I am really sorry you have had cause to raise concerns regarding the care you received in our A&E department.

As a Trust, we take patient concerns very seriously and we can only improve if we know what is going wrong from a patient’s perspective.

I will forward your feedback onto the manager of the service for their awareness and to share with the rest of the staff.

However, if you would like us to investigate what has happened please contact our Patient Liaison Advice Service on 01924 542972 or via email on myh-tr.palsmidyorks@nhs.net.

Thank you again.

Kind regards

Clare Blackburn

(Patient Liaison Improvement Lead)

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