This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Treated awfully by the consultant, made to go...

Story from nhs.uk

"Treated awfully by the consultant, made to go..."

About: Royal Derby Hospital / Trauma and orthopaedics

I attended the orthopaedic dept on a open appointment, as the consultant walked in it took him less than 30sec to ask me with obvious annoyance why I was there!

I explained my problem verbally and half way through was cut short and told to go to A&E, barely able to walk the consultant stood in the door, head down and didnt even tell me where to go, without a bye!.

A&E were so apologetic explaining that I would only be referred through them back to orthopaedic unable to grasp why I'd been sent there!.

9 hrs later i see orthopaedics, again, who lie telling me they would contact a further dept on my behalf.

This doesnt happen.

All in all a horrid experience with a very rude person, such a shame as the other staff that day were lovely!!

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Royal Derby Hospital 5 years ago
Royal Derby Hospital

Submitted on 19/11/2018 at 13:09
Published on nhs.uk at 14:06

Good Afternoon

Thank you for contacting the Trust about concerns you have about your hospital appointment. I would firstly like to say that I am extremely sorry that you have had cause to complain. I appreciate that you will not have done so lightly and I would like to thank you for bringing your concerns to our attention. Your feedback is valuable in assisting us to identify areas for improvement.

I can advised that I have shared this feedback with the Trauma and Orthopaedic Managers. However, in order for us to look into this in more detail, I would like to invite you to discuss the matter further so that we can take your concerns forward. Please contact the PALS office on 01332 785156, Freephone 0800 783 7691 we are open Monday to Friday 09:00 to 4:30 and outside of these hours the answer phone is in operation.

If you would prefer to email please use, dhft.contactpals@nhs.net. You can attend the office without an appointment or ring for a specific date and time if that would suit better.

Patient Advice and Liaison Service (PALS)

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k