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"Gaenocology day procedure"

About: Rochdale Infirmary / Gynaecology

I first walked into the day surgical unit at Rochdale for a hysterectomy under general anaesthetic.

I went to the reception desk to be met by a lady who was not in the least bit welcoming to a person who was nervous and apprehensive to say the least. In fact she neither smiled and seemed Like she did not want to be there.

I then went to the recovery ward where I was initially spoken to by a lady who was a little grumpy when I asked her questions.

Then a lady doctor called round and the anaesthetist who was not very talkative and stern.

My impressions were that I was on a conveyer belt to be rushed in and out and felt deflated.

I know a lot of people need seeing to but a smile does not cost anything or time.

The rest of experience did improve and staff in the anathetic room and after were good.

I just feel you should be aware.

Thankyou.

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Responses

Response from Rochdale Infirmary 5 years ago
Rochdale Infirmary
Submitted on 21/01/2019 at 14:43
Published on nhs.uk at 15:06


Thank you for your comments. I was sorry to learn of your unsatisfactory experience. I hope I can assure you that the Trust strives to provide patients with excellent care and experience all of the time, so I was disappointed that we had not achieved it for you on this occasion. Please accept my apology for the distress this may have caused you.

Regards

Head of User Experience

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