"Diabetic clinic"

On arriving this morning for my appointment I was told that I had cancelled it. I had called a few months ago to try and change to another day-to-day, as I was not able to I asked them to leave it.

The receptionist spoke to her manager who personally took me to the clinic to explain the problem in order to get me seen.

I was seen, the health care assistant was fabulous, kind, and very helpful. As were the other HCA's and nurses.

One particular staff member was superb.

Thank you for your communication and team work. Great job all.