"Professional, kind and compassionate care"

From the moment of arrival, being greeted by a friendly smile by the receptionist I felt welcomed and in safe hands.

My partner was reassured and given clear return instructions by the nurse as I went through to the patient area. 

Every member of the team was so efficient, reassuring and went to great efforts to make sure I was comfortable and aware of what was happening. Thanks to Stephanie for taking me through pre-op checks, I completely felt at ease and had all questions answered. At no time did I feel rushed.

Both anaesthetist and Dr Sokolova made sure I understood the procedure and again, made me feel like I was being individually cared for.

Once in the theatre, can I please thank the nurse who smiled and mouthed “we will look after you” as I went to sleep, I felt so safe at that moment.

In recovery again, I was met by the smiling, friendly team who gave exactly the right amount of 1-1 care alongside enough time for a wee bit of post-op rest.

My partner was promptly updated and assured I was well. 

Once I was sufficiently recovered Dr Sokolova clearly explained the results of the surgery and made sure I was aware of how to manage the diagnosis going forward. Again, I felt confidently reassured, and was pleased with the care plan proposed and jointly agreed.

Discharge instruction from the nursing Senior was well explained and helpful back-up leaflets were provided.

Put simply, I felt safe, individually cared for and professionally treated from the moment of arrival until I left. Thank you so much for looking after me.