Trying to get an appointment is like playing the lottery even if you go to the surgery the receptionist cant give you an appointment only over the phone which is were the lottery comes in when you do get an answer the machine kicks in button pressing time then a lecture from a doctor asking if your request is really necessary, followed by more ringing the a voice saying you are no 10 in the que.First question what role is the receptionist doing except telling people to use there phones!! This surgery has had its problems and after a slight improvement has now relapsed into utter chaos . My wife managed to get an appointment to see a doctor but not at sterling road but Collins Park surgery 5 miles away!!!This place requires a lot of work !!"!"
"new appointment system a disaster"
About: Stirling Road Group Stirling Road Group Plymouth PL5 1PL
Posted via nhs.uk
Do you have a similar story to tell?
Tell your story & make a difference ››
Responses