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"A catalogue of errors"

About: Worcestershire Royal Hospital

My sister was admitted with a suspected bleed on the brain. Had an MRI got sent home got called back sorry we shouldn't have sent you home.

Kept in for days waiting to see a neurologist from another hospital no one turned up.

Finally someone arrived and couldn't help. All this time she's petrified.

Then a scan was ordered, then not. Then Coventry were being contacted then not. Then we hear oh sorry no news now as it's fri all drs have gone home wait until Monday. Having had no sleep and really distressed she discharged herself as nothing had been looked at or done for days.

A letter went to her gp with the wrong age and condition on. She's still waiting to have a proper letter so she can continue her treatment with Coventry. She still doesn't know if she had a bleed on the brain a stroke or what. She's 38 she has 2 kids and she's scared to close her eyes at night.

She needs someone to help her get treated..

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Responses

Response from Worcestershire Royal Hospital 5 years ago
Worcestershire Royal Hospital
Submitted on 14/11/2018 at 09:39
Published on nhs.uk at 10:06


Thank you for leaving us your feedback.

I’m very sorry to hear about your experience; we will share your comments with the responsible management team for Neurology. If you wish to discuss this further or would like us to look into your concerns in detail, please contact us at wah-tr.PET@NHS.net or by telephone on 0300 123 1733; please provide your name, contact information and quote the reference number 36782.

Regards,

Patient Experience Team

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