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Patient care

Posted By kilotango

"Patient care"

About: St Mary's Hospital (Newport)

(as a relative),

I am writing to give feedback on the excellent quality of care and attention given to my 94 yr old father over the 10 days that he was in St. Mary's. We have nothing but the utmost praise for the medical teams attending him who were always happy to give us information over the phone as we live abroad. The NHS at its best.

Sadly Dad passed away and we were advised immediately. Our thanks to all concerned in his care and welfare.

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Responses

Response from Vanessa Flower, Head of Patient Experience, Isle of Wight NHS Trust 5 years ago
Vanessa Flower
Head of Patient Experience,
Isle of Wight NHS Trust

Submitted on 14/11/2018 at 20:12
Published on Care Opinion at 23:55

picture of Vanessa Flower

Dear Kilotango

My sincere condolences on the loss of your father.

Thank you for taking the time to share this positive feedback of the experience of care your father received at the hospital. I am pleased to read that the staff were able to support your father in the last days of his life, and that you were kept informed of his progress and his passing.

I will share your feedback with our End of Life Team.

My thoughts are with you and your family at this sad time.

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Update posted by kilotango (a relative)

Thank you so much for your reply & condolances. My father received the best of care from the MAU team & latterly with the team on Colwell ward. The young man who gave me the sad news of my father's demise was Spanish & as I have lived in Spain for over 30 years & my father & mother came to stay here many times,it seemed such an ironical occurence & made a long distance call seem much more meaningful. Thank you to everyone connected with dad's superb care.

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