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"Back pain clinic"

About: Royal Orthopaedic Hospital / Trauma and orthopaedics

been waiting for 6 months to see someone 2 cancelled appointments due to unforeseen circumstances the third appointment cancelled the day before and was Itild that the Consultant was rejecting my referral.

Why wait until the day before the third appointment ?

In extreme pain which is getting worse every day.

Rang PALS who assured me that they would look into this ASAP and call me back to give me an update that day

.

A week later and no call from them.

Had to ring them to chase this up and have finally gotten an appointment for next week but lack of communication is terrible

My main concern and unanswered question is why did the consultant agree in May to see me then cancel my appointment twice then cancel my third appointment the day before and then say I’m not going to see you !!!!

I have been and am under different departments within this hospital for a number of yrs this is the first time I’ve had an issue but appointment times are definitely getting longer and most of mine are being cancelled quite regularly.

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Responses

Response from Royal Orthopaedic Hospital 5 years ago
Royal Orthopaedic Hospital
Submitted on 26/11/2018 at 15:06
Published on nhs.uk at 16:06


Thank you for your feedback and I am sorry that we have clearly added to your frustration. I hope that the PALS team have been able to give you an explanation as to what happened but if you would like to discuss this further please don't hesitate to contact me

Kind Regards

Lisa Kealey

Patient Service Manager

0121 685 4128

lisa.kealey@nhs.net

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