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GP Appointments

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"GP Appointments"

About: Belle Vale Health Centre

I am writing this on behalf of my brother who has recently had a stroke whom is patient there tried to ring up today for an appointment as his gp ask to see him as he needs to start on new medication for a new diagnosis of Diabetes was informed triage appointments only and took his number to ring him back as he could not make an appointment although his Gp asked for him to make one.

He asked if he would get a call back today and she informed him I don't know.

I think this is unacceptable for a person who is to start on new medication for a new diagnosis to be told this, and his own Gp asked to see him.

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Responses

Response from Belle Vale Health Centre 5 years ago
Belle Vale Health Centre

Submitted on 16/11/2018 at 11:53
Published on nhs.uk at 12:06

Thank you very much for your comments. I am very sorry about this - there has been a failure on this occasion. This month we are trialling a new appointment system which we hope will allow us to give our patients a better service overall. We will use this feedback to help ensure our administration team give a better service.

Dave Davenport, Manager

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