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Face/near eye injury

Story from nhs.uk

"Face/near eye injury"

About: Cromer Hospital

After a while of persuading my adult son to visit minor injuries.6.30 pm ,we were talked to very rudely and made to feel we shouldnt of gone .my son was treated fairing as was given an X-ray,but the nursing manner was very disappointing and would not want to see this nurse if we ever needed to return

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Responses

Response from Sarah Eastwood, PALS Manager, Norfolk and Norwich University Hospitals NHS Foundation Trust 5 years ago
Sarah Eastwood
PALS Manager,
Norfolk and Norwich University Hospitals NHS Foundation Trust

Submitted on 16/11/2018 at 15:15
Published on Care Opinion at 16:59

Dear Family Member

Thank you for your comments about your recent attendance at Cromer Hospital. I am sorry to read that you did not have a positive experience and you were disappointed with the attitude of the staff member you saw. I will share this with senior staff so they are aware. Please contact me at pals@nnuh.nhs.uk or 01603 289045 if you would like to discuss this further.

Thank you for bringing this to my attention.

With kind regards

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