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Care Opinion

No one answers the phone

Story from nhs.uk

"No one answers the phone"

About: Lister Hospital / Ophthalmology

I have been trying to phone the Opthalmology department for 3 days now.

I waited over an hour on day one, I never moved ahead of queue position 4

On day 2 I was held 10th in the queue and gave up after half an hour.

Today, day 3, I have been holding on for 1 hour and 45 minutes, I was in queue position 9 and have now moved to queue position 3.

This is a diabolical service.

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Responses

Response from Lister Hospital 5 years ago
Lister Hospital

Submitted on 13/11/2018 at 10:28
Published on nhs.uk at 11:05

Thank you for your review - we're very sorry to hear about the issues you have been having contacting our ophthalmology team. If you are looking to make a change to your appointment or discuss your care, then we would recommend getting in touch with our patient advice and liaison service (PALS) if you haven't done so already. They are best placed to help with any issues you may have. Details on how to contact them are available on our website: https://www.enherts-tr.nhs.uk/patients-visitors/advice-and-support/pals/

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