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"My little boy who is non verbal"

About: Douglas Street Community Health Clinic

(as a parent/guardian),

We attended out of hours yesterday morning as my son was showing signs and symptoms for croup 

The dr we seen was in my opinion best dr we’ve seen ever and my boy has been in and out ward 19 on wishaw a few times and have never experienced the care and show of understanding like this ever 

Dr CODEY 

He signed to my son making him understand what going to happen 

Examined him out in the open waiting area rather than in a small bright lighted room 

Understood patient needs and made a quick decision with my views into Consideration 

He even made my son's anti biotics up while I got him back into his car where he felt safe and the dr brought the anti biotics to front door making its easier for my son and I 

Honestly all drs should take note of the selfless act DR CODEY showed us thanks from the bottom of a tired and emotional mum you made the visit which is usually very upsetting a nice relaxed visit so thank you!!! 

My sons needs were met and more!!! 

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Responses

Response from Frances Brownlie, Out of Hours Coordinator, Camglen Locality, South Lanarkshire health & Social Care Partnership 5 years ago
Frances Brownlie
Out of Hours Coordinator, Camglen Locality,
South Lanarkshire health & Social Care Partnership
Submitted on 13/11/2018 at 15:58
Published on Care Opinion at 16:59


picture of Frances Brownlie

I'm sorry to hear that your son had to visit our out of hours service and he is now feeling much better.

I am delighted that you had a such a positive experience and that you felt your son received excellent care and I will ensure that your comments are shared with the doctor.

We try to provide patient centred care for all patients and it is wonderful to receive such positive feedback.

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