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"Dook in the Hydro pool."

About: Crosshouse Hospital / Physiotherapy

(as a service user),

I can not put into words how amazing Hydrotherapy at Crosshouse are, I have had the most challenging year physically having lost the majority of my walking and now use a wheelchair practically full time. When I was referred for hydro this time (unfortunately I’m a regular user!), I was a bit battered and bruised both physically and mentally and did not hold much faith in seeing any progress this time. How wrong was I!?

Twice a week Carol would come and collect me from the waiting room and help me get to the pool. The first week I was too scared to let the comfort blanket of the wheelchair go, too scared to try my walker, scared I could not do the walk from changing room to poolside. Scared I would not be able to get down the steps. I had worried from the minute I heard I was going back to hydro about how I would actually get in the pool. Not a problem, Carol had it all arranged, took all the worry away and explained the hoist and what would happen. That first session was such hard work and I could see how much I had lost physically from the last time I had attended. Fast forward to week 6 and I’m now able to shuffle in with my walker myself, get down the steps (in my own fashion) and I can have the weights (armbands) on my legs to work me harder, something I could not do or dream of at the first session.

Being in the pool with Joyce (also amazing!) has been priceless for me. I feel a bit more patched up physically and mentally, ready to fight another day which was something I struggled to believe in when I first attended. Life has changed a good bit for me this year but I just wanted to say a big thanks to Joyce and Carol and because of their friendliness, calmness, understanding, empathy, and teaching I have a stronger battle armour on than I did before. High 5’s all round.

Thank you.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 5 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 13/11/2018 at 15:57
Published on Care Opinion at 16:58


picture of Eunice Goodwin

Dear DHH,

I am saddened to hear you have had such a turbulent time and been 'battered' physically and mentally. When it is not something I have had to face, I can't perceive how scary and difficult these seemingly 'small steps' must be to you. It is a delight to hear how far you have come in a relatively short time. Although you must take some of the credit too. Image title

I will be delighted to pass this on to Joyce, Carol and the team. I have awarded them each a 'much sought after' feedback champion badge, I think they have earned it. (These can't be bought you know).

I do hope you are on a better path now and that 2019 brings you a much healthier year.

Best wishes,

Eunice

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