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"never again"

About: Whipps Cross University Hospital / Trauma and orthopaedics

I left this hospital after having spine surgery feeling traumatised by the aftercare, post op.

will definitely avoid being an inpatient here again. I have never felt so humiliated and let down by so many nurses involved in my after care. As a chronic pain patient with a mental health condition, the correct procedures should of been used when failing to administer drugs used to treat these conditions on a daily basis while as an inpatient at this hospital considering I brought ALL my own medication in with me. But to have to demand that I self medicate to enable me to access my own daily medication was a joke and to be refused to the degree that I was willing to rip out a drain in my neck to allow me to leave and go home to medicate myself shows how manic I had become due to the withdrawal of my meds since I had arrived prior to surgery. an overall traumatic and nightmare of an experience to go through considering I was supposed to be recovering from spine surgery !

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Responses

Response from Whipps Cross University Hospital 5 years ago
Whipps Cross University Hospital
Submitted on 12/11/2018 at 12:04
Published on nhs.uk at 13:06


Thank you for taking time to contact us with feedback. We were very disappointed to learn that your experience did not match the expectation you had of us. We would like an opportunity to investigate the issues you have raised and the findings of our enquiries will be shared with you. We would therefore like to request that you contact our PALs team on site with your details - WXPals@bartshealth.nhs.uk or telephone 02085356438.

We appreciate your feedback as it helps us improve services. We look forward to hearing from you

Kind regards

Theresa

Complaints Officer

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