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Care Opinion

The service I received.

Story from nhs.uk

"The service I received."

About: Royal Bournemouth General Hospital

From the time of arrival to departure I was treated with care and consideration by all the staff who I met with. They blended their serious medical conversation with light hearted chatting which was their way of helping me to relax - and it worked. I was made to feel one of the family and all three of the staff, who I was closely, treated by were absolutely great in all they did. Well done to you all - you are so appreciated.

Thank you.

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Responses

Response from Patient Engagement and Clinical Liaison, The Royal Bournemouth and Christchurch Hospitals NHS Foundation Trust 5 years ago
The Royal Bournemouth and Christchurch Hospitals NHS Foundation Trust

Submitted on 13/11/2018 at 10:31
Published on Care Opinion at 12:04

Thank you for your comments relating to our Endoscopy Unit and we are pleased to hear the experience you had was one of care and consideration.

As you have noted humour is an excellent way of diverting attention away from feeling anxious to relaxed and this is something that is often commented on, providing it is appropriately and sensitively done.

It is lovely to know you felt embraced and cared for, as if family, by the staff looking after you and we will make sure your kind comments are passed on to them.

Regards

Patient Engagement Team

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