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Appalling Visit

Story from nhs.uk

"Appalling Visit"

About: John Radcliffe Hospital / Accident and emergency

Attended A & E with son.

Arrived 10 am and left at 9 pm.

Amongst the issues observed were:

No communication between staff.

Patient promised someone would be back in 5 mins , didn't return for 45mins and even then still forgot what they were there for.

6 attempts at taking "urgent Bloods" which were forgotten about for 4 hours.

Nurse having an argument on mobile phone of a personal nature outside curtains .

Pain relief being promised but had to be chased by relative after an hour .

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Responses

Response from John Radcliffe Hospital 5 years ago
John Radcliffe Hospital

Submitted on 27/12/2018 at 13:11
Published on nhs.uk at 14:07

I am sorry for the delay in responding to your concerns relating to your sons care in the Emergency Department at the John Radcliffe Hospital.

I am sorry to learn of his experience. Please be assured that your feedback will be passed onto the Service Managers responsible for the ED. We would welcome the opportunity to investigate the issues you have raised and provide you with a response. If you would like us to do this, please do not hesitate to contact the Complaints Department on 01865 221728 or at complaints@ouh.nhs.uk who will be happy to discuss the complaint process with you.

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