"Equipment not suitable from Community Resources Team"

About: Clinical & rehabilitation services / Community resource team

(as the patient),

About 3 weeks ago I asked district nurse for two new rubber ends for the crutches I use to mobilise and to keep my back upright. She measured me but crutches delivered were too short. Tried to get new ones for over 2 weeks now with no luck even thought I explained to the district nurse and occupational therapist that they were too low. This has made my back pain worse so cannot wait to get crutches at the right height.

Occupational therapist said they can get my bed raised, a new bed lever, another handle on my banister and maybe a box at front door to use as a step - I have had to fight for any help I have had up to now so it was really good that the help is there for me now.

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Response from The Newcastle upon Tyne Hospitals NHS Foundation Trust

Thank you for your feedback regarding the Community Resource Team and District Nursing Service. Your comments have been shared with the teams as we take feedback such as this very seriously and use it wherever possible to make improvements to our services.

We are very sorry to hear that the service we provided on this occasion did not meet your needs. Unfortunately, we are unable to respond to your concerns on this forum as we do not have your details to undertake an investigations into the issues that you have raised. However if you would like to contact the Service Manager we would be happy to look into the issues in more detail. Please contact the service manager at: teresa.creighton@newcastle-pct.nhs.uk