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"Heart condition no dr!"

About: Rotherham Hospital / Accident and emergency

was waiting 3 hours to be seen by a dr when my gran went up and asked when the dr dr they would come and see me they said another 3 and half hours this is digusting regarding the fact I came in an ambulance after having five seizures which were caused by having an heart problem I couldn’t rest in the hospital due to being in an hold uncomfy bed which hadn’t been assessed since 2016 which had no pillow or blanket no one came to see me since they had taken my obs when I frirst arrived at 16:15pm most of the staff where just gathering in a corner amongst them selfs at one point talking about a party and doughnuts which is a disgrace when they have patients to look after I got fed up of waiting to the point where I discharged my self and made my self an appointment at my local drs to make sure I’ve got no infection setting my seizures off which is causing me more reason to be tired and worn out as I’m having to mess about getting to my drs all because your staff prefer to stand around talking about what they do out of work hours think they need a lesson in priorities!!! Unlikely I will go to your a and e department again !! NHS has gone down the drain the workers are more bothered about their pay check and the perks and freebies they get along with it!!

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Responses

Response from Samantha Robinson, Head of Patient Experience, The Rotherham NHS Foundation Trust 5 years ago
Samantha Robinson
Head of Patient Experience,
The Rotherham NHS Foundation Trust
Submitted on 12/11/2018 at 12:11
Published on Care Opinion at 13:53


Dear Anonymous

Hello my name is Samantha, I am really sorry that it has been necessary for you to raise your concerns regarding the waiting time, environment and lack of communication in Urgent and Emergency Care Centre (UECC). Please be assured this is not what we would expect any of our patients to encounter and my team would welcome the opportunity to discuss your concerns in more detail, should you wish to do so please contact the Patient Experience Team on 01709 424461 or alternatively you can email to the following address, your.experience@nhs.net.

Yours sincerely

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