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"Safe crisis care and refusal access female worker"

About: Camden and Islington NHS Foundation Trust

(as a service user),

I am sick of managers saying that there is only one person on call for the entire borough of Camden or Islington. Employ more then . Plus there are not enough mental liaison workers in whittington or uch and all of us in crisis are having to wait more than 24 hrs - the legal limit- when needing admission. 

I have severe depression and sometimes this is psychotic depression, The crisis line seem to be either so understaffed that in my experience it goes to answerphone all the time or the staff say -we are very busy and have other people to speak to - and cut off the call at 5 minutes .Do managers instruct that is the time limit? I have been desperate and overdosed because there is no one to talk to, I cant manage answerphones and making we wait for sometimes 2 days at the end of the phone to call back is torment.
The Whittington is an awful place in my experience and the police took me there sectioned and after waiting 11 hours with no nurses at all i was assessed by i think a mixture of a crisis team worker and liaison worker and sent home . To overdose again and end up in uch. Same thing happened with NO follow up- the crisis team refused to arrange to support me.
The Camden crisis line.team has male workers at the weekend who are regulars as I recognise them. They refuse to arrange for a female worker to speak to- although they have said different elsewhere. Its the same men who keep saying there are no women. Even when I asked for a woman from another service or crisis house to call they refuse. I wonder if they can look at the weekend rotas and please please instruct your male workers to put women through to women. It is so triggering when I have been a rape victim to be told I have to speak to a male worker when suicidal. My crisis plan says No men.  
I have found the whole attitude to people in crisis is awful. The Trust uses the police and crisis workers will use it as a threat - that they will send the police as if being suicidal is a crime. So all my neighbours then watch this happen and I am stigmatised.
Senior staff get paid a lot of money and should do their job and employ more workers and ensure they are compassionate and kind and available 
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