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"Wonderful care on Ward 23 for miscarriage"

About: University Hospital (Coventry) / General surgery University Hospital (Coventry) / Gynaecology

(as the patient),

I had medical management in Ward 23 twice over the course of two weeks for my delayed miscarriage, but it failed, so a week later  when I started bleeding very heavily I went in for emergency surgery to remove remaining tissue etc. The whole time I had such kind and caring midwives, nurses, doctors, assistants etc, that really made the whole traumatic experience much more bearable for me. When I turned up shaken from my heavy bleeding I was attended to straight away and was reassured that I would be well looked after, they calmed me and the bleeding down. I had to wait over 24 hours for surgery but I understand that's not the fault of anyone, just an overstretched NHS system. Everything was explained to me clearly and I was constantly informed of what was going on. The kindness and humour of the staff was really of support to me and at such a diffcult time I couldn't have asked for better care. I could see how hard all the staff work, long shifts but always doing their job to the highest standard. Thank you so much for looking after me and my husband so well.  

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Responses

Response from Sarah Dakin, Communications Manager, University Hospitals Coventry and Warwickshire NHS Trust 5 years ago
Sarah Dakin
Communications Manager,
University Hospitals Coventry and Warwickshire NHS Trust
Submitted on 08/11/2018 at 17:20
Published on Care Opinion on 09/11/2018 at 11:03


Dear Sarah,

First of all, I would like to offer my deepest condolences to you and your husband for your loss.
Thank you so much for your kind words about our staff, especially at this incredibly sad time for you and your family. Although you were happy with your care in general and you were kept updated, reassured and comfortable, I was very sorry to read that you had to wait so long for your surgery. I would like to apologise for this delay.

I have passed on your review to our Modern Matron for Gynaecology, and to our Specialist Midwife for Bereavement, so that they can share it with their teams.

Thank you very much again for sharing your experience on Care Opinion, and I wish you all the best.

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