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"Absolute rubbish."

About: The Willow Group

I am so appalled with the service I got on the phone from the same day access centre today. I am 26 weeks pregnant with a continuous UTI. Firstly they sent a sample of urine off to the lab, they claimed it came back with no growth which I thought that is brilliant. The odd thing was I’m still getting symptoms, so I booked an appointment with a doctor and he said I have a severe infection. Not only did they cause this situation. I got put on tablets for the infection, a week later still got symptoms phone up the surgery today and they said that because my sample came back ok they are not going to see me. How ridiculous, not only does UTIs in pregnancy cause premature labour. If left too long can cause the severity off the infection to spread. I am so shocked with how the surgery has dealt with this and will not be using again.

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Responses

Response from The Willow Group 5 years ago
The Willow Group
Submitted on 08/11/2018 at 12:04
Published on nhs.uk at 13:06


Dear Kelly Hamilton,

Thank you for bringing your concern to our attention, I know this can be difficult and we do value all feedback.

I am very sorry to hear that you are unhappy with the service that we are providing.

For obvious reasons we cannot respond to individual cases on NHS Choices, but if you would like to discuss this further please contact my team on FGCCG.mywillowexperience@nhs.net with your full name and date of birth and we will be happy to look into this for you.

Yours faithfully,

Kevarnna Langridge

Patient Experience Manager

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