This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Rude staff

Story from nhs.uk

"Rude staff"

About: Medway Maritime Hospital / Accident and emergency

Some staff In A&E are so rude they speak with no respect to the patient or relative.

My husband has cancer and there was absolutely no care in there manor. We were spoken down to so upsetting.

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Patient Experience Manager, Medway NHS Foundation Trust 5 years ago
Medway NHS Foundation Trust

Submitted on 12/11/2018 at 14:25
Published on Care Opinion at 14:34

We are so sorry to learn of your poor experience in ED recently regarding the way in which both you and your husband were spoken to, please accept our sincere apologies on behalf of the Trust.

Please be assured that I will share your comments with the Senior Team in Emergency Department. If you wish to speak to a matron about your poor experience please do contact our PALS team (patient advice and liaison service) and they will be happy to facilitate this. They can be contacted on 01634 825004 or medwayft.pals@nhs.net

Kindest regards,

The Patient Experience Team

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k