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"Admission to surgery for the removal of a..."

About: The James Cook University Hospital / General surgery

I was admitted to surgical unit two for the removal of a bladder tumour on the 1st November 2018. From the moment I was collected from the waiting area up until the time I was released from ward 8 @19:00 on the 2nd November, I can only say that the treatment I received from all of the staff was exemplary. The procedure was clearly explained and all of my questions were answered fully by both Doctors and nurses throughout my stay. What I saw was a dedicated team of professionals who treated me with dignity and respect throughout. At difficult moments when I was struggling with pain etc ( which was dealt with very quickly. ) the pain symptoms were explained so I didn't need to worry unduly that something may be wrong.

I would recommend this department to anyone needing surgery in the future. I send my best wishes and gratitude to all the staff concerned.

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Responses

Response from Chloe Holmes, Patient Experience Administration Assistant, South Tees Hospitals NHS Foundation Trust 5 years ago
Chloe Holmes
Patient Experience Administration Assistant,
South Tees Hospitals NHS Foundation Trust
Submitted on 14/11/2018 at 11:01
Published on Care Opinion at 13:56


Hello,

Thank you for taking the time to give us your feedback.

I am delighted that you have had such a positive experience with the Trust and it is always rewarding to hear stories of how our staff are delivering care and support to patients when they need it most.

I will happily pass your feedback on to Ward 8. If you would like me to pass this on to specific staff members or you would like provide further detail please can I ask you to get in touch via our email address: stees.compliments@nhs.net or by phone on 0800 028 2451 and I will be happy to help you further.

Thank you, again, for taking the time to provide us with feedback.

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