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Care Opinion

MRI Scan

Posted By AnyPatient

"MRI Scan"

About: Ninewells Hospital / Xrays and scans

(as a service user),

Without a doubt the worst experience of my life. I wasn’t told what would happen or how long it would take. 

While waiting in the department all I could hear was the staff complaining about how late they were running and talking about their tea and coffee orders.

I was told to lie on the table and before I knew what was happening I was being strapped down by two members of staff who were more interested in talking to each other than to me and told to stay still and push a button if I needed anything. When they tried to put me in the scanner and I realised how close it was to my face I said "No" and they did stop the movement but told me to “just shut my eyes ok”. That was it. I cried all the way through because I didn’t know how much longer the torture would last.

When it was finally over I practically ran out of the department and back to the ward by myself because I couldn’t stand to be there anymore.

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Responses

Response from Alison Moss, Feedback Manager, NHS Tayside 5 years ago
Alison Moss
Feedback Manager,
NHS Tayside

Submitted on 08/11/2018 at 11:17
Published on Care Opinion at 13:54

Thank you for taking the time to give feedback regarding your recent MRI scan at Ninewells Hopspital. I am sorry you found the experience distressing.

We always strive to continually improve our service and if you would like to contact me on 01382 496560, I would be happy to discuss your visit further in order for us to address some of the issues you have raised.

Should you prefer not to make further contact, please be assured that your experience has been shared with the Team for learning.

Wendy Milne

Tayside MRI Lead Radiographer

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by AnyPatient (a service user)

I don’t understand why I have to call in order for the issues to be addressed. Sometimes anonymous feedback is best because people can be honest and speak freely without feeling pressure. All I want is for staff to explain things better to patients, maybe a leaflet could be given on arrival with approximate timings and what to expect. Or maybe a time check could be given via the headphones with each instruction.

Response from Alison Moss, Feedback Manager, NHS Tayside 5 years ago
Alison Moss
Feedback Manager,
NHS Tayside

Submitted on 09/11/2018 at 12:05
Published on Care Opinion at 13:46

Thank you for your helpful suggestions. We value all feedback and recognise that people may be more comfortable to share their views anonymously. Without specific information it can be difficult for us to fully investigate and address issues, which is why it can be helpful to discuss this. Please be assured, however, that we have taken your feedback on board and will use this to help improve our service.

Kind regards.

Wendy Milne

Tayside MRI Lead Radiographer

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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