This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"I felt their dedication to my care"

About: University Hospital Wishaw / Day Surgery University Hospital Wishaw / Gynaecology (Ward 13)

(as a service user),

Hi here is a copy of the email that I sent to the hospital co-ordinate of Wishaw  General. I would like the world to see my recognition of the wonderful staff in Ward 13. (Also the Day Surgery and Theatre Staff)

I was recently a patient in Ward 13. 

Firstly, I would like for u to tell them that they r an absolute credit to Wishaw General and the NHS. The level of care that I received from the Day Surgery unit, through to the theatre staff then into the Ward, was outstanding.

I must give my utmost respect and awe to the nurses involved in my aftercare. Every member of staff's level of care was 150%. Me being me, a VERY nervous patient, was made to feel like a queen. Nothing is too much for these ladies. I laughed and cried on their Ward and each time they wiped my tears and talked me down, I felt their dedication to my care. To say they r a credit to the hospital and NHS really, truly is an understatement. I could buy them a thank u card and a box of chocolates but really the recognition they deserve is far beyond a one on one thank u. They deserve praise from the very highest level.

I hope they get to read this email. And if they r reading this then I want to say Thank You. Thank You, Thank You. U r ALL going to heaven as u r all absolute angels. I'm rubbish with names but I'm sure u all remember me as I was such a baby lol. Linda (Boss Lady) u run a perfect Ward. It's not just us patients who love u but ur staff ALL speak highly of u. In a Ward full of women, that is some feat. Ur  heart is what keeps the NHS beating strong. Lorraine, a student, u also stand out. U r going to make a great nurse. Ur lovely. Ur caring. All the other ladies, I never had a notebook to write down ur names but I have ur faces etched on my brain. So happy for me when I peed on my own. U all waved me off when I left. I cried. U all deserve a medal for putting up with me. I overcame so much just by staying in ur ward. Love u all. Keep up the loving care. Angels ๐Ÿ’œ๐Ÿ’œ๐Ÿ’œ๐Ÿ’œ

Ps Doctor Hassan who carried out my surgery also deserves recognition and I will tell him face to face in 3 months time when I really will be a new woman, as promised ๐Ÿ’œ๐Ÿ’œ๐Ÿ’œ

Love ๐Ÿ’œ

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Maureen Dobbin, Service Manager Maternity & Neonates, University Hospital Wishaw, NHS Lanarkshire 5 years ago
Maureen Dobbin
Service Manager Maternity & Neonates, University Hospital Wishaw,
NHS Lanarkshire
Submitted on 07/11/2018 at 13:54
Published on Care Opinion at 14:49


picture of Maureen Dobbin

Dear foxtrotwn99,

Many thanks for taking the time to post your lovely comments. We received your email and passed on your very kind words to the staff especially those you named. They were delighted to read that they had been able to help and support your through every step of your journey and that you are very pleased with the care and attention you received. The staff take great pride in providing safe, effective, person centred care and by your comments, they have excelled in this,

I hope that you are continuing to recover well at home,

Best Wishes

Maureen

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Lynne Linden, Charge Nurse, Day Surgery / Endoscopy, University Hospital Wishaw 5 years ago
Lynne Linden
Charge Nurse, Day Surgery / Endoscopy,
University Hospital Wishaw
Submitted on 07/11/2018 at 14:54
Published on Care Opinion at 15:02


picture of Lynne Linden

Dear Foxtrotwn99, what truly beautiful, heartfelt words. Your feedback will mean so much to all the staff involved in your care.

The Day Surgery team will be delighted that they made a difference to the small part they played in your journey and I will make sure they see this at their safety brief tomorrow morning.

I hope youโ€™re making a speedy recovery and hope youโ€™re well on your way to being โ€œa new womanโ€!

Kind regards, Lynne.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k