"Staff treat u as if thick"

I went to the memorial minor injury as clearly stated on there website above that can be treated for ear infections. I went in as stupidly put a cotton bud to far in my ear and had green stuff leaking out. The receptionist told me this is something that isn’t treated there as only nurses and not drs and to go dmc on Sheppey? Now I’m not being funny I don’t have transport n to get taxi will

Cost £40 why call it a minor injuries unit n list publicly that they treat things when they obviously don’t. What’s the point of minor injuries unit if they don’t treat minor injuries? Waste of time