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Closing time

Story from nhs.uk

"Closing time"

About: Northwick Park Hospital

I arrived at 12:27 after being discharged and wanted to get my medicine.

The guy at the window said that they are closed and to come back when they are opened.

I was just discharged from maternity because of complications and I would’nt be able to get my antibiotics until Monday...what was I supposed to do? They had 3 mins before closing but still refused. I will have to travel 1+ hour to get there from my home. I’m pregnant, exhausted and tired and now I don’t even know what to do?

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Responses

Response from Sue Fenwick Elliott, Head of Patient Experience, London North West University Healthcare NHS Trust 5 years ago
Sue Fenwick Elliott
Head of Patient Experience,
London North West University Healthcare NHS Trust

Submitted on 06/11/2018 at 14:52
Published on Care Opinion at 15:11

Dear Madam,

I am very sorry to hear this. This is certainly not our usual practice and where possible we do try very hard to ensure that people do leave with the medication that they need. I do hope that you were able to get the antibiotics that you needed.

Please be assured that this feedback has been passed on to the Pharmacy Manager. Please do not hesitate to contact us if we can help you any further. You can contact us via the PALS team on 0208 869 5118 or LNWH-tr.PALS@nhs.net.

Kind regards

Anjali Patel

Patient Experience Manager

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