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"Care during stay at hospital."

About: Pilgrim Hospital / General surgery

(as the patient),

I'm not sure if it's just a select member of staff but I felt that care was not at the priority of myself or other patients on the same ward. Nurses were reluctant to give medication at the right times. When needing a specific meal due to dietary requirements I was not given a choice of something adequate for my needs. When I asked the nurse, sometimes alternate nurses due to lack of action, I was often given the reply your medication will be just a moment. I am not one to nag and complain I am also very patient but I genuinely feel that the nurses didn't want to be there. If the nurses didn't want to care they should not be in that line of work.

I am sorely disappointed by my stay there. While I am thankful that something was done eventually and could have been far worse. There is a great level of improvement required. 

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Responses

Response from Jennie Negus, Head of Patient Experience, United Lincolnshire Hospitals NHS Trust 5 years ago
Jennie Negus
Head of Patient Experience,
United Lincolnshire Hospitals NHS Trust
Submitted on 14/11/2018 at 12:04
Published on Care Opinion at 14:35


picture of Jennie Negus

Dear Gemini - I was really disappointed to read about your experience and I am very sorry. Would you be able to tell me which ward you were on - its important that we feed back and let our staff understand how they can appear and the impact they have.


You can either reply here or contact me directly at: jennie.negus@ulh.nhs.uk

I hope you are recovering well now

Thank you again; all feedback is valuable to us.

Jennie

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Gemini94 (the patient)

Hi Jennie,

Thank you for taking the time to read my story. I was on ward 5A.

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