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Horrific!

Story from nhs.uk

"Horrific!"

About: Northwick Park Hospital

What a disastrous treatment by your reception staff that you get through to when dialling the main number. Very rude, unhelpful ad puts the phone down repeatedly. This woman has no place to work in the hospital!

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Responses

Response from Sue Fenwick Elliott, Head of Patient Experience, London North West University Healthcare NHS Trust 5 years ago
Sue Fenwick Elliott
Head of Patient Experience,
London North West University Healthcare NHS Trust

Submitted on 05/11/2018 at 14:06
Published on Care Opinion at 14:22

I am sorry to hear about this. I appreciate how frustrating that must have been. I have checked with switchboard and there were no technical issues that caused lines to drop yesterday nor did they have any reports of people having difficulties.

If you would like us to follow this up on your behalf, please contact the PALS team on 0208 869 5118 or LNWH-tr.PALS@nhs.net. If you let them know when you were having the difficulties we can investigate further.

Best wishes


Sue

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