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Weekend emergency dentist

Posted By AKJK

"Weekend emergency dentist"

About: Crosshouse Hospital / Dental NHS 24 / NHS 24 (111 service)

(as a service user),

I contacted NHS 24 for advice on toothache and was provided an appointment at crosshouse hospital. The dentist and dental nurse were so positive and up beat and took time to talk me through what they were planning to do and provided after care advice. Couldn't have asked for more.  

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Responses

Response from Shona Lawrence, Clinical Governance Lead, Nursing and Care, NHS 24 5 years ago
Shona Lawrence
Clinical Governance Lead, Nursing and Care,
NHS 24

Submitted on 07/11/2018 at 10:08
Published on Care Opinion at 11:36

picture of Shona Lawrence

Dear AKJK


Sorry to learn you had to attend the emergency Dentist. Not the best way to spend a weekend! I hope your treatment was successful and you are on the road to recovery.

It is good of you to take the time to provide feedback on your care. I am sure my colleagues within NHS Ayrshire & Arran will be delighted with your feedback for their team at Crosshouse. They sound like a great team who took the time to put you at ease.

Should you care to provide any specific detail about your call to NHS 24 then I would be delighted to hear further from you. I can be contacted on 0141 337 4582 or by email at patientaffairs@nhs24.scot.nhs.uk. I am pleased however that our staff recognised that you required care and referred you on to the Out of Hours Dental Service.

I do wish you well and thank you again for sharing your experience.

With kind regards

Shona

Shona Lawrence

NHS 24 Patient Affairs Manager

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Response from Shona Lawrence, Clinical Governance Lead, Nursing and Care, NHS 24 5 years ago
Shona Lawrence
Clinical Governance Lead, Nursing and Care,
NHS 24

Submitted on 08/11/2018 at 08:26
Published on Care Opinion at 13:50

picture of Shona Lawrence

Dear A

Thanks so much for getting in touch with further detail and providing some feedback on the NHS 24 element of your care. This means we can identify the staff members who managed your call to NHS 24 and pass your thanks to directly to them. We will do this today. I am pleased your experience was positive which is what we strive to achieve for all callers.

Thanks also for referencing previous contact with NHS 24 which you felt was managed well. It is always good to receive positive feedback.

Thanks again and take care.

Shona

Shona Lawrence

NHS 24 Patient Affairs Manager

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Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 5 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 13/11/2018 at 15:00
Published on Care Opinion at 15:37

picture of Eunice Goodwin

Dear AKJK,

Thank you so much for taking time to let us know about your emergency dental care and I am glad you were 'sorted' in a such a nice way.

It is definitely not how anyone would chose to spend their time, except, it is quite a different story when are experiencing dental pain.

I will pass this on to the team and I hope you are fully recovered now,

Best wishes,

Eunice

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