This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Treatment at Raigmore Hospital, Inverness after falling at home."

About: Raigmore Hospital / General Medicine

(as the patient),

I fell at home and badly gashed my brow which bled profusely because I take a blood thinner for atrial fibrillation. On attending Raigmore A&E I was seen immediately by the doctor who stitched the wound and asked for a CT scan and took various blood samples. Because of my low blood pressure he arranged for me to stay in hospital for assessment. In Ward GA I was seen by a nurse, a medical student and subsequently by a consultant who decided I should stay in hospital overnight. I was placed in Room 6 of Ward GA and seen by the consultant the following morning who decided on a change to my drug regime and an experimental period for blood pressure measurements. I was discharged for hospital at lunch time.

Throughout my stay in hospital I experienced excellent treatment from all members of staff - A&E doctor, scanning staff, porters, nurses, medical student and consultant and colleagues. They were caring and explained all procedures to me, although I could see they were all working under considerable pressure. Two minor complaints - quantities of dried blood were allowed to remain on my hair and fibregel could not be found for my consumption.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Sylvia Fraser, Clinical Governance Facilitator , Clinical Governance, NHS Highland 5 years ago
Sylvia Fraser
Clinical Governance Facilitator , Clinical Governance,
NHS Highland

I am part of the overall team who manages complaints for NHS Highland and are known as the Feedback Team. We offer patients, relatives, MPs/MSPs, staff and anyone who requires assistance is registering a concern or formal complaint.

Submitted on 12/11/2018 at 09:16
Published on Care Opinion at 13:32


picture of Sylvia Fraser

Dear Seacraig

Thank you for your lovely feedback. We are very sorry to hear that you fell and were badly injured.

The staff you interacted with will be very pleased to receive your feedback. All of the teams work very hard to deliver high quality services every day for their patients. Please be assured that this information will be sent to the teams involved with your care and admission.

We wish you a speedy recovery.

Take care and again thank you for your feedback.

With best wishes

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k