This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Refusing to provide me an x-ray or scan when In...

Story from nhs.uk

"Refusing to provide me an x-ray or scan when In..."

About: Heartlands Hospital / Accident and emergency

I initially had the Achilles tendonitis injury 15 months ago and went to A&E and they refused to give me any x-ray or scan as I could barely walk. They even refused to provide me with a crutch to support me to walk as I could not walk.

The problem has still not got better. It was aggravated last month when a wheelie bin hit my injury and on 22 September I again presented to A&E with the same problem. Again they refused to provide me an x-ray or scan. This time they did provide me with crutches to support me to walk.

Yesterday I went to BMI Edgbaston Hospital who provided me with an ultrasound scan and were shocked that it was never offered to me. The scan showed that I might require surgery to fix the problem.

With 13 years of experience working in the NHS I find it disgusting the way I was treated at the hospital with no further investigation.

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Heartlands Hospital 5 years ago
Heartlands Hospital

Submitted on 02/11/2018 at 11:38
Published on nhs.uk at 12:06

Responded: 02.11.18

Dear Anonymous

Thank you for taking the time and trouble to post your experience in our A&E department at Heartlands Hospital. I am very concerned to read your comments and would like to reassure you that the Trust take seriously the issues that you have raised.

Thank you for your post describing your experience and how unhappy you were. Can I please ask you, to contact the Patient Relations Team so that we can obtain some more information and look into your concerns?

I would like to reassure you that we take seriously any issues our patients may have and your feedback is important to us.

Could I please ask you to contact us on 0121 424 0808 or email bhs-tr.Complaints-ConcernsandCompliments@nhs.net so that we can obtain some more information. .

If you do contact our team, can I please ask you to advise the member of staff that you are responding to your Care Opinion / NHS Choices Posting.

Kind regards

Patient Experience Team

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k