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"Superb Care and Aftercare - This is a great..."

About: Basildon University Hospital / Ear, Nose and Throat

I have been intending to write this review for a while now.

I have recently had my third operation at Basildon and we have had both our children there.

People are often quick to complain and slow to compliment - of this I am guilty however it is about time someone stood up for the amazing staff who work so incredibly hard at this hospital.

As a school teacher I fully understand how the reputation of an establishment can be affected by word of mouth and poor reviews. My personal experience of Basildon is based on My wife's treatment for cancer, the birth of my 2 children and three operations on myself in the last 15 years.

At each visit I have been welcomed, kept informed and looked after throughout. My physio and aftercare continues on a monthly basis and the staff are friendly polite and hardworking.

I am grateful for the help and support that you have provided me and my family and appreciate knowing that you are there.

THANKYOU all - from Directors to Cleaners please know there are MANY people who appreciate, admire and are thankful for all you do against all odds.

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Responses

Response from Basildon University Hospital 5 years ago
Basildon University Hospital
Submitted on 24/12/2018 at 13:44
Published on nhs.uk at 14:06


We are always pleased when patients express their appreciation of the care and treatment they and their loved ones have received at Basildon Hospital.

We are delighted that your experiences at the hospital over the last 15 years have been positive.

Our staff do a difficult job with skill and professionalism and comments such as yours are always very much appreciated.

We have forwarded your comments to senior teams to ensure staff are made aware of your kind words.

May we take this opportunity to thank you and send you and your family our very best wishes.

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