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Excellent service

Story from nhs.uk

"Excellent service"

About: Leicester Royal Infirmary / Older people's healthcare

Thank you for looking after my grandmother in afu and ward 30. Unfortunately I couldn’t visit often but would ring to ask how she was and despite the staff being busy would always speak to me without making me feel like an inconvenience. My grandmother had a pleasant time and enjoyed her stay. She felt looked after and admired the caring nature of all. Thank you again.

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Responses

Response from Leicester Royal Infirmary 5 years ago
Leicester Royal Infirmary

Submitted on 06/11/2018 at 10:15
Published on nhs.uk at 11:06

Dear reviewer,

Many thanks for leaving a review. We are pleased to hear that you are happy with the care your grandmother received in AFU and Ward 30 at Leicester Royal Infirmary and that our staff made sure to keep you updated on her condition. We will make sure to pass this onto the teams involved in your grandmother’s care and wish you and your family all the very best.

Have you considered nominating a member of staff or team for our Caring at its Best awards? Further information is available on our website: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/public-nomination-form/

Best wishes,

Communications team,

Leicester's Hospitals

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