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"A seamless visit!"

About: Princess Alexandra Hospital (Harlow)

I attended the CT department today (31st October 2018) at 10.25. From the moment I entered the department I received nothing but kindness. I informed the receptionist that I had been having difficulties trying to make an appointment by phone. The receptionist immediately contacted the booking department and within minutes I had booked an appointment. What a service!

All the staff I met were totally professional, friendly, supportive and caring. The procedure was clearly explained and I was treated with empathy and understanding throughout.

At all times I felt that the staff had ownership of their roles and wanted to make a difference.

A very impressive department. Thank you!

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Responses

Response from Princess Alexandra Hospital 4 years ago
Princess Alexandra Hospital
Submitted on 12/07/2019 at 09:22
Published on nhs.uk at 10:06


Thank you for taking the trouble to post about your experience. It is appreciated.

If ever you need help or assistance with any issue, please call 01279 82 72 11 to speak to our Patient Advice and Liaison Service or email paht.pals@nhs.net and we will do our best to assist.

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