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Shocking organisational skills and speak to...

Story from nhs.uk

"Shocking organisational skills and speak to..."

About: Blackpool Victoria Hospital / Ear, Nose and Throat

Organised for my 4 year old to have ENT SURGERY SAturday 27th October to turn up wait over 1 hour to find out after tracking down a nurse from another dept to help me that there were no surgeries and they must’ve cancelled.

Booked time off work to look after my boy for the next two weeks post surgery. Getting an appointment arranged was bad enough with the shocking admin staff who are nothing but rude!

Driven all the way from Preston - wishing I’d gone to Preston hospital now!!!! Shocking

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Responses

Response from Eleanor Walsh, Head of Patient Experience, Blackpool Teaching Hospitals NHS Foundation Trust 5 years ago
Eleanor Walsh
Head of Patient Experience,
Blackpool Teaching Hospitals NHS Foundation Trust

Submitted on 09/11/2018 at 13:00
Published on Care Opinion at 13:59

picture of Eleanor Walsh

Thank you for sharing your feedback.

From what you have described I am sorry that we were unable to meet your expectations.

I will share your experience with the teams involved so that they can learn from this.

I hope that your situation has now resolved however if it has not or you would like us to investigate your concerns please can you contact our Patient Relations team directly on:

patient.relations@bfwhospitals.nhs.uk

Thank you

Andrew

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