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"Absolutely brilliant!"

About: Yeovil District Hospital / Accident and emergency

I arrived at 1235 with a very swollen tongue and was very wheezy - probably as a result of an insect bite/sting which I had received whilst out walking. Almost before I had been signed in at reception, I was called forward for triage, wired up and given a large dose of adrenalin, I think some steroids, and sample of blood taken.The consultant, arrived and explained what was happening and what was going to be done. The nursing staff were great - cheerful and caring. Improvement was noticed and the tongue swelling abated. The consultan explained anaphylaxis and said he would prescribe continuation steroids for a couple of days and chlorphenamine and epipen, which I should carry in case of recurrence. The use of epipen was explained in detail, including a short youtube video. My blood samples had all been normal. He also explained that it was impossible to say whether there would be recurrence or not in the future. I was told I would need to stay for 6 hours to ensure no immediate recurrence, but he said in 18 years he had only seen it happen once, which was somewhat reassuring. I spent the remainder of the time in CDU where I was treated very well and given tea and a sandwich. My wife collected me at 7.00pm and I felt completely back to normal.

Excellent service all round

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Responses

Response from Yeovil District Hospital 5 years ago
Yeovil District Hospital
Submitted on 30/10/2018 at 11:16
Published on nhs.uk at 12:06


Thank you so much for taking the time to write about the positive experience you had in the Emergency Department recently. Your kind comments will be passed on to the medical and nursing staff in the department, who will be pleased and encouraged to receive them.

I am glad to hear you have made a full recovery.

Kind regards

Sid Hawkins

Patient Experience Team

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