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"A & E Acess - Building Site - Unclear signage."

About: Charing Cross Hospital / Accident and emergency

After visiting the acute care centre at Hammersmith with a very distressed partner with acute upper abdominal pain and breathing problems . ( Tuesday 23.00) We were advised to drive straight to Charing Cross

A & E dept rather than wait for an ambulance. Upon arrival I was surprised and dismayed to discover that it now resembles a building site with no car parking . The only sign

I could see was for Ambulances only. I wrongly, in my panic assumed the entrance must now be in the main hospital and had to do an illegal left hand turn to get there. Again I couldn’t see any signs re A& E but luckily found a porter who redirected back to where I came from. This time I stopped in the Ambulance bay and am OBLIGATED to a very Kind Porter who spotted our distress and took my partner in a wheelchair to A & E via the ambulance entrance. I was lucky to be able to park on the road opposite and still had difficultly finding the Public entrance .

I have to say we were then looked after very well .

I appreciate that working in a building site is far from ideal but the lack or unclear signage and directions very much added to a very distressful night.

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Responses

Response from Charing Cross Hospital 5 years ago
Charing Cross Hospital
Submitted on 01/11/2018 at 11:35
Published on nhs.uk at 12:06


Imperial College Healthcare NHS Trust wishes to thank you for taking the time to post your feedback on NHS Choices regarding your experience when attending our Accident and Emergency Department at Charing Cross Hospital.

Patient Advice and Liaison Service (PALS) has passed on your comments to the relevant service managers.

Imperial College Healthcare NHS Trust appreciates and values your comments.

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