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Thank you Crosshouse - all of you

Posted By falconyn76

"Thank you Crosshouse - all of you"

About: Crosshouse Hospital / Stroke Care

(as a service user),

Was sent to Crosshouse Stroke Ward.

I have seen nursing at its very best. I have had 'mini' strokes and they are showing me how to miss 'The Big One'.

From cleaner to consultant has shown me utmost care - not one bit of dirt. Nurses to help me create order - super 'hot' food, Superb atmosphere in the ward, almost sorry to leave; more like a 5 star hotel!

The organisation of scans - MRI's all running like clockwork. Porters taking you and reports coming back immediately with you, Consultants reading scans and giving information to patients. Even Flora from Audiology found me to give me batteries for hearing aids.

Thank you Crosshouse - all of you x 

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 5 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 01/11/2018 at 11:49
Published on Care Opinion at 11:59

picture of Eunice Goodwin

Dear alconyn76,

Wow, this sounds absolutely idea. I will be very happy to pass this on to all the teams you haver mentioned from the porters through to Flora. Thank you for taking time to share this lovely story about the staff at Crosshouse and the care you got there.

I hope you remain well and all the help ensures you miss the 'the Big One'.

Best wishes,

Eunice

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